Shipping Returns & Exchanges

Shipping Methods & Rates

Please note: Prices shown are in U.S. dollars only.

FedEx Ground Shipping

Orders will typically arrive within 4 to 7 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses.

FedEx Express Shipping

Orders placed with Express Shipping by 12:00 pm (noon) ET will ship by the next business day, pending credit card authorization and verification. Express orders usually arrive 2 to 3 business day after the ship date. Express shipping to Rural Routes and remote locations usually arrive within 3 to 4 business days after the ship date. Express Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO, or FPO addresses. Some items may not be available for Express Shipping.

FedEx Next Business Day

Orders placed with Next Business Day Shipping by 12:00 pm (noon) ET will ship by the next business day, pending credit card authorization and verification. Express orders usually arrive the following business day after the ship date. Express shipping to Rural Routes and remote locations usually arrive within 2 to 3 business days after the ship date. Express Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO, or FPO addresses. Some items may not be available for FedEx Next Business Day Shipping.

U.S. Territories

PetermillarShop.com ships to the following U.S. territories: American Samoa, Guam, Marianas Islands, Puerto Rico, and U.S. Virgin Islands. Normal standard shipping costs apply.

International Customers

At this time we do not ship outside the United States.

Track Your Order

If you have placed an order with PetermillarShop.com, you can check the current status of your order by signing into your account or you by clicking on the order status link provided on your order confirmation email.

To help you track the status of your shipment, we will include a tracking number (Federal Express or United Parcel Service) in the shipment notification email.

You can check the status of your FedEx delivery by entering the Tracking Number on FedEx.com.

Returns & Exchanges

Unwashed, unworn, or defective merchandise may be returned to Peter Millar at the below address within 30 days of original purchase date with or without a receipt.  Returns can not be accepted at a Peter Millar retail location.  

Returns with an Original Sales Receipt

Online refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 30 days of the purchase date. Merchandise returned more than 30 days after the purchase date will not be eligible for a return. A mail check may be issued when original form of payment is unavailable for credit.

Returns with a Return/Exchange or Gift Receipt

Online refunds will be issued in the form of a merchandise exchange for the price paid.

Returns without a Receipt

Online refunds will defer to account history and price paid of order number, if provided by customer. Refunds will be issued to the original form of payment.

Returning or Exchanging Items

1. Detach the top customer portion of the return form for your records.
2. Circle the item(s) that you are returning or exchanging on the bottom portion of the return form and note the reason why.
3. Indicate if you want us to credit the card used to place the order. If you'd like an exchange, let us know what you want by filling in the reverse side of the return form. We will pay the costs for shipping the exchange order.
4. Circle the name and address where we should send the check or exchange. If you want it sent to a different address, please complete the box on the reverse side of the return form.
5. Pack and seal your return securely, in the original package if possible, and include the return form. We've provided a return label as part of the return form. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. Send returns to:
   
   PetermillarShop.com
   226 James Jackson Avenue
   Cary, NC 27513
   Attn: RETURNS

We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Canceling an Order

If you would like to cancel or change an order that you've just placed please email us at custserv@petermillar.com as soon as possible and note “CANCELLATION” in the subject line of your email. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be canceled and must be returned or exchanged.

Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Gift Packaging

At this time we do not offer gift wrapping.